Terms & Condition

Tribelio provides a dynamic, innovative platform designed to empower creative individuals, known as "sellers" or "creators," along with buyers looking to procure a variety of goods and services. Our Platform facilitates a multitude of transaction types, including but not limited to the sale of courses, books, digital products, and the events management. Our payment options are diverse, encompassing Virtual Accounts, Credit Cards, E-Wallets, and Pay Later options, all integrated through secure, third-party payment channels. This flexibility ensures that our users can conduct transactions efficiently and securely, enjoying the benefits of advanced technological integration to meet their business needs.

Tribeversity:

• A cornerstone feature of our Platform, the Tribeversity offers a robust education learning management. It records and stores all learning processes along with transactions processed through Tribeversity’s payment features, ensuring transparency and accessibility for sellers regarding their sales data to Tribelio platform. Creator dashboard is designed to provide real-time financial oversight, allowing users to track their earnings, monitor transaction statuses, and manage their financial records through an intuitive interface available within the "Account Balance" menu on our Platform. Tribelio uses Xendit as the payment gateway platform for all our transaction needs, so all transaction settlements will follow Xendit's policies as follows:
  • Virtual Account : H+1 (Working Days)
  • Credit Card : H+5 (Calendar Days)
  • QRIS : H+2 (Working Days)
  • Paylater : H+7 (Working Days
  • E-wallet : H+2 (Working Days)

Product Categories:

• Books: Includes all tangible goods that require shipping and handling to reach the consumer. Tribelio collaborates with a network of reputable logistics providers to ensure that these goods are delivered promptly and securely to buyers.
• Courses, Digital products, and Event Management: Encompasses all intangible goods that are transferred electronically, requiring specific protocols to ensure that they are delivered safely and effectively to consumers.

To support our diverse user base, Tribeversity incorporates a variety of payment methods, each tailored to provide convenience and security:

• Credit Cards: Managed through third-party gateways with stringent security measures to protect sensitive information. Transactions are subject to minimum processing requirements and fees as determined by associated financial institutions.
• Virtual Bank Accounts and E-Wallets: Provide streamlined avenues for financial transactions, facilitating direct transfers and digital payments that integrate seamlessly with our Platform’s architecture.

Understanding our commission structure is vital for all users engaging in sales through the Platform:

• Published Product Commission: Any product that is published in Tribelio platform will deduct commission of 10% from the total sales revenue. Creators or users are responsible to use their own link to generate the sales for published products.
• Powerup Commission: Tribeversity deducts a standard commission of 50% from the total sales revenue if sales generated by Tribelio Affiliates or Marketplace. This rate supports the operational capabilities of our Platform and funds the services we provide.
• Discount Management: Sellers are responsible for any discounts they offer, which affect the net sales revenue and consequently the final commission calculations.
• Funds Disbursement: After the application of discounts and commissions, the remaining funds are transferred to the seller's account balance, from where they can initiate withdrawals as per the set thresholds and conditions.

Our Platform mandates comprehensive compliance with detailed policies governing product listings and transactions:

• Ethical Selling: We require all sellers to uphold high ethical standards in their business practices. This includes providing accurate product descriptions, adhering to fair pricing models, and engaging in honest marketing practices.
• Prohibited Content: Our policy strictly prohibits the sale or listing of illegal substances, hazardous materials, or explicit content. Immediate actions, including account suspension or termination, will be enforced upon detection of such violations.

These affiliate programs apply for 2 ways, membership and product sold.
As a Creator, you also entitled to join Tribelio’s Affiliate program, where you eligible to get affiliate 20% fee, when you procure another (first) person to join Tribelio Affiliate and another affiliate fee if the that particular person get another different (second) person registered him/herself as Tribelio’s Affiliate until the fourth person. Where a person in level 2 will receive 10% and level 3 and 4 will receive a 5% commission fee. These affiliate fees are calculated from their initial membership fees, recurring yearly – as long as those following the Affiliate keep subscribes and buy the membership fees.

For any product sold, Affiliate will get commission 20% fee and also affiliate tier level until level 4 will also get the commission. This Affiliate program is created to help an individual/business owner/entrepreneurs to get an extra income by introducing our platform to other people who also buy a subscription plan with us. This affiliate program will works only for 4 level, where a person in level 2 will receive 10% and level 3 and 4 will receive a 5% commission fee. This Affiliate program also required a detailed personal information relating to the bank account and taxpayer number in order to settle the payment and the amount you received with not include all taxes and all transaction fees might apply, will follow the the law and regulations in Indonesia.
In order to make a payment you must have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian). You undertake that the credit or debit card you are using is your own or that you are authorized to complete the subscription with the card and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.
Tribelio will not cover all lost and mistake made by you for any transactions you made yourself consciously within the Platform, including any payment made using our third parties partner. Tribelio however, will help to follow up the case should there is any mistake happened by our system. Tribelio will not responsible for any payments that made outside the system, means transactions without using Tribelio payment.

You may enable various online Platforms like Facebook or Google or others platforms to be integrated into your Tribelio accounts (“Integrated Platforms”). For example, you may be able to register your account using your Facebook accounts and growth your members using Facebook Ads, Custom Audience and Look-A-Like audience. To take advantage of these features, we may ask you to register for or log into your Facebook Account on the websites as for this example. By enabling Integrated Platforms in connection with the Tribelio, you are allowing us to pass to, and receive from, these Integrated Platforms your login information and other Data for use in connection with the Platform and/or the Integrated Platforms.
For more information about the implications of activating these Integrated Platforms and our use, storage, and disclosure of information related to you and your use of such Platforms within Tribelio (including your friend lists and the like), please see our Privacy Policy.
However, please remember that your use of any Integrated Platforms, and the manner in which any Integrated Platforms offer or perform their Platforms and collect, use, store, and disclose your information is governed solely by the terms of use, privacy policies, and other policies of such third parties, and we shall have no liability or responsibility for the privacy practices or other actions of any Integrated Platforms or any other third party site or Platform, whether or not they are directly enabled within the Platform.

You own Your Content and User Generated Content. Tribelio will collects and stores them and all data about Course, Books, Digital Products, and Events (“Data”) in order to run the Platform more effectively and efficiently. Our Privacy Policy explains how we do this, and your rights to opt out.
Our Content and Materials
All right, title, and interest in the Platform, including the Tribelio buttons, badges, logos, widgets, text, images, design, software, documentation, source code, algorithms, graphics, photographs, video and audio files, other files, data, and the selection, arrangement, structure, coordination, and “look and feel” thereof (excluding Your Content, User Generated Content, third-party web Platforms or third-party content linked to or posted within the Platform) (collectively “Our Content and Materials”) are the property of Tribelio and/or its licensors Copyright 2024 Tribelio and/or its licensors.
The Creator name and logo, the Creator’s mark, the Creator’s logo are Tribelio’s trademarks. We retain all right, title, and interest in and to the Data and Our Content and Materials. Except as expressly provided in these terms, you agree not to use, modify, reproduce, distribute, sell, license, reverse engineer, decompile, or otherwise exploit all Contents and Materials or Data without Tribelio express written permission.
Our Licenses to You.
Subject to these terms, including our Our Privacy Policy, we grant you a limited, non-exclusive license to use and access Our Content and Materials and the Platform. If you are a Creator, subject to these terms, we also grant you a limited, non-exclusive license to use and access certain Data for the purpose of maximizing Member engagement, facilitating communications and scaling your business. We may terminate this license at any time for any reason. Except for the rights and license granted in these terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise.
No Endorsement or Screening.
Please note that the Platform contains access to third-party content and other interactions over which we have no control. We assume no responsibility for, nor do we endorse, screen, or approve the content, offerings, or materials made available to you within a Tribelio, or the conduct of parties who participate in a Tribelio.

All users of our Platform are required to diligently adhere to applicable local, national, and international laws:

• Regulatory Compliance: Users must ensure that their activities on the Platform comply with all relevant laws, including those related to consumer protection, data privacy, and intellectual property.
• Liability and Legal Obligations: Sellers in particular are responsible for ensuring that their products and business practices do not infringe on the rights of others and are in full compliance with legal standards.

Amendments and Adjustments: These Terms and Conditions may be amended periodically to reflect changes in legal requirements, our operational practices, or other relevant factors. Such amendments will be effective immediately upon their posting on the Platform.

Termination Rights:

• We reserve the right to terminate or suspend access to our Platform for users who breach these Terms and Conditions, engage in illegal activities, or otherwise disrupt the operational integrity of the Platform.

Customer Support and Inquiries:

• Users seeking clarification on these Terms and Conditions or requiring support can reach out to our dedicated customer service team through the contact information provided on our website.

PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF TRIBELIO. ENTITIES TO YOU. “TRIBELIO ENTITIES” MEANS TRIBELIO, AND ANY SUBSIDIARIES, AFFILIATES, RELATED COMPANIES, SUPPLIERS, LICENSORS AND PARTNERS, AND THE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES OF EACH OF THEM. EACH PROVISION BELOW APPLIES TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW: WE ARE PROVIDING YOU THE PLATFORM, ALONG WITH OUR CONTENT AND MATERIALS AND THE OPPORTUNITY TO CONNECT WITH OTHERS, ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, TRIBELIO ENTITIES EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, TITLE, ACCURACY AND COMPLETENESS, UNINTERRUPTED OR ERROR-FREE PLATFORM, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NONINFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR TRADE USAGE. TRIBELIO MAKES NO PROMISES WITH RESPECT TO, AND EXPRESSLY DISCLAIMS ALL LIABILITY FOR: (i) CONTENT POSTED BY ANY MEMBER, TRIBE CHIEF, OR THIRD PARTY, (ii) ANY THIRD-PARTY WEBSITE, THIRD-PARTY PRODUCT, OR THIRD-PARTY PLATFORM LISTED ON OR ACCESSIBLE TO YOU THROUGH THE PLATFORM, INCLUDING AN INTEGRATED PLATFORM PROVIDER (iii) THE QUALITY OR CONDUCT OF ANY THIRD PARTY, TRIBE CHIEF, OR MEMBER YOU ENCOUNTER IN CONNECTION WITH YOUR USE OF THE PLATFORM. TRIBELIO MAKES NO WARRANTY THAT (a) THE PLATFORM OR ANY TRIBELIO WILL MEET YOUR REQUIREMENTS, (b) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (c) THE RESULTS OR INFORMATION THAT YOU MAY OBTAIN FROM THE USE OF THE PLATFORM, OR ANY TRIBELIO, WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY TRIBELIO, PRODUCTS, PLATFORMS, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE PLATFORM.
YOU AGREE THAT UNDER THE MAXIMUM EXTENT PERMITTED BY LAW, TRIBELIO ENTITIES WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY. WITHOUT LIMITING THE FOREGOING, YOU AGREE THAT TRIBELIO ENTITIES SPECIFICALLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, LOSS OF PROFITS, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR LOSS OF DATA (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF IN ANY WAY CONNECTED WITH YOUR USE OF, OR INABILITY TO USE, THE PLATFORM. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE PLATFORM IS TO STOP USING THE PLATFORM. WITHOUT LIMITING THE FOREGOING, TRIBELIO’S MAXIMUM AGGREGATE LIABILITY TO YOU FOR LOSSES OR DAMAGES THAT YOU SUFFER IN CONNECTION WITH THE PLATFORM OR THIS AGREEMENT IS LIMITED TO THE AMOUNT PAID TO TRIBELIO IN CONNECTION WITH THE PLATFORM IN THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY.

You agree to release, indemnify, and defend Tribelio Entities from all third-party claims and costs (including reasonable attorneys’ fees) arising out of or related to: i) your use of Platform, ii) Your Content, iii) your conduct or interactions with other Tribe Chiefs or Members of the Platform, or iv) or your breach of any part of this Agreement. We will promptly notify you of any such claim, and will provide you (at your expense) with reasonable assistance in defending the claim. You will allow us to participate in the defense, and will not settle any such claim without our prior written consent. We reserve the right, at our own expense, to assume the exclusive defense of any matter otherwise subject to indemnification by you. In that event, you will have no further obligation to defend us in that matter.
15. Dispute Resolution, Arbitration, and Class Action Waiver
We hope that our customer success team can resolve any issues you may have. However, if that does not work, then both parties agree to resolve any dispute arising out of these terms exclusively by individual, binding arbitration. The term “dispute” is to be given the broadest possible meaning that will be enforced, and will include disputes related to your use of the Platform, this Agreement (including the scope of this provision), regardless of whether such disputes are based in contract, tort, statute, fraud, unfair competition, or some other legal theory. Disputes regarding privacy shall be resolved by the mechanisms outlined in our Privacy Policy.
The arbitration process can be a faster, simpler, less formal, and less expensive route than filing a lawsuit and going to court. In arbitration you are still entitled to a fair hearing, but your rights will be determined by a neutral arbitrator (and not a judge or jury). Arbitrator decisions are as enforceable as any court order, and are subject only to very limited review by a court. Each party is giving up the right to sue in court and to have a trial before a judge or jury. Each party here agrees to try in good faith for 30 days to informally resolve any dispute before starting arbitration. A party who intends to seek arbitration must first send the other a written notice that describes the nature and basis of the dispute as well as the relief sought. If you want to send such a notice to us, send it to help@tribelio.com. If we want to send such a notice to you, we will send it to the email address associated with your account. If the parties do not reach an agreement to resolve the dispute within 30 days after the date the notice was sent, then the parties may start arbitration as described below.
The arbitrator’s award will be final and specifically enforceable under applicable law, and judgment may be entered upon it in any court with jurisdiction. The arbitration costs, including arbitrator compensation, will be shared between you and us.
Any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. By agreeing to these terms, you are waiving the right to participate in a class action. Further, unless the parties mutually agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this waiver is found to be illegal or unenforceable, then the parties agree that this entire section will be unenforceable, that any dispute will be resolved exclusively in a court located in Singapore, and that the parties both submit to the personal jurisdiction of such courts. If a claim proceeds in court rather than through arbitration, the parties waive any right to a jury trial.
This section does not: (i) prevent either party from litigating any dispute in small claims court; (ii) apply to disputes arising out of or related to infringement or other misuse of our intellectual property rights; or (iii) prevent either party from bringing a dispute to the attention of any federal, state, or local government agencies.
If you do not want to be bound by this binding arbitration provision and class action waiver, you must notify us within 30 days of the date that you first accept or receive these terms by sending a written notification to help@tribelio.com that includes your actual name and Tribelio user name, address, and a clear statement that you do not wish to resolve disputes with us through arbitration.

Changes to these Terms.
We may amend this Agreement (including our Privacy Policy that are incorporated into this Agreement) at any time in our sole discretion. If we amend the terms to this Agreement, such amendment will be effective after we send you notice of the amended agreement. Such notice will be in our sole discretion and manner of notification could include, for example, via email, posted notice on the Platform, or other manner. You can view the Agreement at any time. Your failure to cancel your account, or cease use of Tribelio, after receiving notification of the amendment, will constitute your acceptance of the amended terms. If you do not agree to the amendments or to any of the terms in this Agreement, your only remedy is to cancel your account or to cease use of Tribelio.
Governing Law and Jurisdiction.
You agree that Tribelio is operated from our representative office in Jakarta, Indonesia and will be deemed to be solely based in the region and a passive Platform for purposes of jurisdictional analysis. For any claims for which arbitration is inapplicable, you agree that such claims will be brought in Indonesia and governed by laws of the Indonesia, without regard to any conflict of law provisions.
Use Outside of the Singapore.
Tribelio expressly disclaims any representation or warranty that the Platform complies with all applicable laws and regulations outside of the Singapore. If you use the Platform outside of the Singapore, you expressly understand and agree that you are responsible for determining compliance with different laws, regulations, or customs that may apply in connection with your use of the Platform.
Export.
The Platform is controlled and operated from our representative office in Jakarta, Indonesia. Tribelio software is subject to Singapore export controls. No software for Tribelios may be downloaded or otherwise exported or re-exported in violation of any applicable laws or regulations. You represent that you are not (1) located in a country that is subject to the Singapore government embargo, or that has been designated by the Singapore government as a “terrorist supporting” country, and (2) listed on any Singapore government list of prohibited or restricted parties.
Applications and Mobile Devices.
If you access the Platform through a Tribelio mobile application, you acknowledge that this Agreement is between you and Tribelio only, and not with another application Platform or application platform provider (such as Apple, Inc. or Google Inc.), which may provide you the application subject to its own terms. To the extent you access the Platform through a mobile device, your wireless Platform carrier’s standard charges, data rates, and other fees may apply.
Notice.
If you have a question or complaint regarding the Platform, please contact Tribelio at help@tribellio.com.
Assignment.
You may not assign or transfer this Agreement (or any of your rights or obligations under this Agreement) without our prior written consent; any attempted assignment or transfer without complying with the foregoing will be void. We may freely assign or transfer this Agreement. This Agreement inures to the benefit of and is binding upon the parties and their respective legal representatives, successors, and assigns.
Electronic Communications.
You consent to receive communications from us by email in accordance with this Agreement and applicable law. You acknowledge and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing.
Entire Agreement / Severability.
This Agreement supersedes all prior terms, agreements, discussions and writings regarding the Platform and constitutes the entire agreement between you and Tribelio regarding the Platform, except as provided for in Section 7. If any provision in this Agreement is found to be unenforceable, then that provision will not affect the enforceability of the remaining provisions of the agreement, which will remain in full force and effect.
Interpretation.
In construing or interpreting the terms of this Agreement: (i) the headings in this Agreement are for convenience only, and are not to be considered, and (ii) no presumption is to operate in either party’s favor as a result of its counsel’s role in drafting this Agreement.
Notices.
All notices permitted or required under this Agreement, unless specified otherwise in this Agreement, must be sent in writing as follows in order to be valid: (i) if to you, by us via email to the address associated with your account, and (ii) if to us by you via help@tribelio.com. Notices will be deemed given (a) if to you, when emailed, and (b) if to us, on receipt by us.
Relationship.
This Agreement does not confer any third-party beneficiary rights and does not create a joint venture, agency, partnership, or other form of joint enterprise between you and us. Except as expressly provided herein, neither party has the right, power, or authority to create any obligation or duty, express or implied, on behalf of the other.
Waiver.
No waiver of any terms will be deemed a further or continuing waiver or such term or any other term. Our failure to assert a right or provision under this Agreement will not constitute a waiver of such right or provision.
Further Assurances.